Privacy Policy

This Privacy Policy explains how Homly ("Homly", "we", "us" or "our") collects, uses, and protects your information when you browse listings, create an account, or publish rental properties on our platform.

Homly is a marketplace for long-stay rentals. We connect owners, agents, and renters, but we do not act as a real estate broker or property manager.

1. Information we collect

We collect the following categories of information:

• Account information: email address, password (stored in hashed form), and basic profile details such as name.
• Listing information: property descriptions, photos, prices, availability, address or approximate location, and other details you choose to publish.
• Contact information: phone number and preferred contact channels (for example Zalo, WhatsApp, Telegram) that you choose to show in listings.
• Usage and device data: log data, approximate location based on IP, pages viewed, and actions taken on the site. This may include analytics data from third-party providers.
• Communication data: messages or inquiries you send through forms on the platform (when enabled).

2. How we use your information

We use your information to:

• Create and manage your Homly account.
• Allow you to publish, edit, and remove property listings.
• Display listings and selected contact details to renters who browse the platform.
• Operate, maintain, secure, and improve the platform, including debugging, analytics, and performance monitoring.
• Respond to your requests, support questions, and abuse reports.
• Protect our users and platform from fraud, spam, and other harmful or illegal activity.

3. Legal basis for processing

Where applicable, we rely on the following legal bases to process your personal data:

• Contract: to provide the service you sign up for, such as hosting your listings or enabling your account.
• Legitimate interests: to maintain and improve the platform, prevent abuse, and keep the service secure.
• Consent: where required, for optional features such as certain cookies or marketing communications.

4. How listings and contact details are shown

When you publish a listing, the information you provide is generally visible to anyone who visits the site. This may include:

• Title, description, photos, price, and key property characteristics.
• Approximate location or address (depending on what you choose to provide).
• Contact phone number and messaging apps you select in your profile or listing settings.

Do not include sensitive personal information in your listings or photos. If you share contact details in free‑text fields, they may also be publicly visible.

5. Cookies and analytics

We may use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use the platform. We may also use third-party analytics tools (for example Google Analytics or similar services) to measure traffic and usage trends.

You can usually control cookies through your browser settings. Disabling cookies may impact some features of the site.

6. How we share information

We may share your information in the following situations:

• Service providers: with trusted vendors who help us host the platform, store data, send emails, or provide analytics. They may only process data on our behalf and under appropriate safeguards.
• Legal and safety: when required to comply with law, court orders, or to protect the rights, property, or safety of Homly, our users, or others.
• Business transfers: as part of a merger, acquisition, or similar transaction, where permitted by law.

We do not sell your personal information to third parties for their own direct marketing.

7. Data retention

We retain your information for as long as necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce our agreements. Listings and profile information may remain available while your account is active or until you remove them.

If you delete your account, we may retain limited information where required for legal, security, or fraud‑prevention purposes.

8. Your rights

Depending on your location, you may have certain rights over your personal data, such as:

• Accessing the personal data we hold about you.
• Requesting corrections to inaccurate or incomplete data.
• Requesting deletion of your data, subject to legal and operational limitations.
• Objecting to or restricting certain types of processing.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

9. International transfers

Homly may store and process information on servers located in different countries. By using the platform, you understand that your information may be transferred outside of your country or region, where data protection laws may differ from those in your jurisdiction.

10. Children's privacy

Homly is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date at the top of this page when changes are made. If the changes are material, we may also provide additional notice, such as by email or a notice on the site.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: privacy@homly.app